Return and Refund Policy
Digital Assets
Refund Eligibility for Digital Assets (Stock Footage, Templates, Graphics, and Images):
- Wrong Product Delivered: If you receive the wrong digital product, you are eligible for a refund. Please contact our support team immediately, and we will assist you in the refund process.
- Corrupted or Non-Functioning Files: If the digital files you’ve purchased are corrupted or not functioning as intended, you are eligible for a refund. We will work with you to resolve the issue promptly.
Project Services
Refund Policy for Project Services:
- Project Not Initiated: If you request a refund for a project service that has not been initiated, we will process your refund request. Please note that it may take 5 to 7 business days to complete the refund transaction.
- Project Already Started: Once a project has been initiated and work has begun, refunds are not applicable. We allocate resources and time to your project, and it is our commitment to delivering the agreed-upon services.
Additional Information:
- Communication: For any refund requests or issues with digital assets or project services, please contact our customer support team as soon as possible. Clear and timely communication is key to resolving matters efficiently.
- Quality Assurance: UnimeStudio is committed to providing high-quality digital assets and project services. We strive to ensure that every product and service meets your expectations and industry standards.
- Refund Processing: Refunds will be processed using the original payment method. The timeframe for the refund to reflect in your account may vary depending on your financial institution.
Contact Us:
If you have any questions or require further assistance regarding our Return and Refund Policy, please reach out to us at help@unimestudio.in
This policy outlines the conditions for refund eligibility for both digital assets and project services, as well as important information about communication, quality assurance, and refund processing. Please ensure that this policy is in line with any applicable laws and regulations in your jurisdiction.